At Automation Veriac, customer satisfaction is important to us. This Returns and Refunds Policy explains the conditions under which products may be returned and refunds may be issued.
1. Eligibility for Returns
You may request a return if:
- The item received is damaged, defective, or incorrect.
- The product is returned in its original condition, unused, and in its original packaging (where applicable).
- The return request is submitted within 30 days of receiving your order, unless otherwise stated.
Certain products may not be eligible for return due to their nature or applicable laws.
2. Non-Returnable Items
The following items are generally not eligible for return unless they are defective or required by applicable law:
- Digital products, downloadable software, or license keys that have been accessed or activated.
- Customized or personalized products.
- Final sale or clearance items.
- Products damaged due to misuse, negligence, or unauthorized modifications.
- Items returned without original components or accessories, where applicable.
3. Return Process
To request a return:
- Contact us at [email protected].
- Provide your order number and the reason for your return request.
- If applicable, include photographs showing any damage or defects.
- Wait for return instructions before sending your item.
Unauthorized returns may not be accepted.
4. Return Shipping
- Customers may be responsible for return shipping costs unless the return is due to our error or a defective or incorrect product.
- We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of returned packages.
5. Inspection of Returned Items
Once we receive your returned item, it will be inspected to verify its condition and eligibility for a refund or replacement.
We reserve the right to refuse returns that do not meet the requirements outlined in this policy.
6. Refunds
If your return is approved:
- Refunds will be issued to the original payment method whenever possible.
- Refund processing typically takes 5–10 business days after approval, although your financial institution may require additional time to post the refund.
- Original shipping charges are generally non-refundable unless the return results from our error or a defective product.
7. Exchanges
Where available, we may offer an exchange for:
- Defective products.
- Incorrect items received.
- Products damaged during shipping.
Exchanges are subject to product availability.
8. Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and must instead follow the return process outlined in this policy.
9. Exceptions
Nothing in this policy limits any rights you may have under applicable consumer protection laws. Where local laws provide additional protections, those rights will apply.
10. Changes to This Policy
Automation Veriac reserves the right to update or modify this Returns and Refunds Policy at any time. Any changes will become effective when posted on this page with a revised Effective Date.
11. Contact Us
If you have any questions about this Returns and Refunds Policy or wish to request a return, please contact us:
Automation Veriac
Email: [email protected]